SurveyMonkey
TeamShift with SurveyMonkey: SurveyMonkey AI for the follow-up after the results
Customer satisfaction surveys, post-job feedback, and employee pulse checks are easy to send and easy to ignore. SurveyMonkey's AI tools can help you build a survey and summarize open-ended answers. The harder part is acting on what people said. TeamShift connects to SurveyMonkey and reads the surveys you choose in Company Brain. Customer success follows up with unhappy respondents, the Operations lead turns recurring complaints into tasks, and People reviews staff feedback. Anything that goes to a respondent waits for your OK.
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SurveyMonkey: the short answers
What can SurveyMonkey AI do?
SurveyMonkey's AI can help draft survey questions and summarize answers, including open-ended comments, so you see themes without reading every response. TeamShift picks up from there. It ties each response to the customer and job it came from, drafts a follow-up to anyone unhappy, and turns repeat complaints into tasks for your team, with every message held for your OK.
How should a small business follow up on survey results?
Reply to low scores fast and personally, fix what keeps coming up, and tell customers what changed. Most owners stall on the first step. TeamShift's Customer success worker drafts a personal follow-up to each low score within the day, for your approval, and the Operations lead tracks whether the fix actually happened.
Will TeamShift contact survey respondents?
Only after you approve. Follow-ups to customers and staff are drafted and wait for your OK, and the team respects what respondents agreed to when they answered. Anonymous surveys stay anonymous. TeamShift won't try to identify respondents who didn't give their name.
Who does what
The jobs your team takes
Operations lead
- Groups open-ended survey comments into recurring problems and adds the top ones to the task board with an owner.
Customer success worker
- Drafts a personal follow-up to every low score in a post-job SurveyMonkey survey, ready for your OK the same day.
- Prepares review request drafts for customers who gave high scores, sent only after you approve.
People worker
- Summarizes employee pulse survey results by theme for the owner, without trying to identify anonymous respondents.
Content worker
- Drafts a short newsletter note telling customers what you changed based on their feedback, for your approval.
Research worker
- Compares this quarter's survey results with last quarter's and says plainly when the sample is too small to mean much.
Stays with you
What never runs without you
- Every message to a survey respondent
- Decisions about staff based on feedback
- Keeping anonymous surveys anonymous
- Which surveys the team may read
Anything that sends, pays, publishes, or deletes waits for your OK, and every step is recorded. How approval works.
FAQ
Questions owners ask
Does TeamShift build or send surveys?
It can draft survey questions for you to set up. Sending a survey to customers waits for your OK like any other send.
Can it match responses to customers?
When a respondent gave their email or the survey link was tied to a job, the team can match it to the customer record. Anonymous answers stay unmatched.
What about Typeform?
TeamShift also works with Typeform. The approach is the same: read responses, then act on them with your OK.
How is it billed?
Free workspace. Usage billed at 3x compute cost, quoted with a maximum before each job.
Pricing
Pay by usage, not per seat
Creating your workspace is free. The work your team runs is billed at 3x its compute cost, quoted with a maximum before it starts. No subscription, no seats, no per-job products. See pricing.