Support worker
An AI customer service agent for your phone, inbox, and missed calls.
The Support worker answers the people who call or write in. It picks up live calls on your business line with an AI voice, day, night, and weekends, and takes the details. It sorts your Gmail or Outlook inbox, drafts replies in your wording, returns missed calls and texts with the message you approved, and lines up refunds, returns, and complaints for you to decide. You only read what needs you.
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About the support worker
What is an AI customer service agent?
An AI customer service agent reads incoming customer messages, figures out what each person needs, drafts or sends the response, and passes along anything a person has to handle. TeamShift’s Support worker does this for live phone calls, email, missed calls, texts, website forms, and after-hours messages. On a call it answers questions from your business brief. Every written reply waits for your approval before it reaches a customer.
Is this an AI receptionist that answers my phone?
Yes. Support answers inbound calls on your business line, either through call forwarding or a number TeamShift sets up, and our team sets it up for your business. It says it’s an AI assistant at the start of every call and answers from a brief you write: hours, services, service area, and policies. If something isn’t in the brief, it says so and offers a callback instead of guessing. A person is still better for emotional or complex calls, sales negotiation, and anything that needs judgment.
What waits for my approval?
Nothing gets sent, deleted, or refunded until you say so. On a call, booking or moving an appointment, a quote, a refund, a payment, or an order change is taken as a request. It comes to you to approve, and the caller is told someone will confirm.
What it handles
The work it takes off your plate
- Answers live calls on your business line with an AI voice, day, night, and weekends, and sends bookings, quotes, and refunds to you to approve
- Sorts your Gmail or Outlook inbox and drafts the replies, so you only read what needs you
- Returns missed calls and texts in your approved wording and logs what each caller needs
- Website forms, chat, and after-hours messages answered and routed
- Refunds, returns, warranty claims, and complaints lined up for your decision
Waits for you: Nothing is sent, deleted, or refunded until you say so.
Hand it off in a sentence
What owners ask it to do
- “Sort my inbox every morning and draft replies to anything from a customer.”
- “Answer the shop line after 5pm and send me the job details.”
- “Text back anyone whose call we missed after 5pm.”
- “Line up this week’s refund and warranty requests so I can decide them all at once.”
- “Answer website form questions about hours and service area.”
Works in your tools
Apps it works in
Gmail, Outlook, Help Scout, Intercom, Typeform, Slack. You choose what it may read in Company Brain, and it works in the accounts you already have.
What it is not: It answers, drafts, and routes. It doesn’t make up policy or transfer calls. Refund rules, exceptions, and anything promised to a customer come from you.
FAQ
Questions owners ask
Can an AI email assistant reply in my voice?
Yes. Drafts follow the wording you approve. Your memory keeps the corrections you make, so later drafts need fewer edits.
Will it delete or archive email on its own?
No. Deleting anything waits for your OK, and every step is logged so you can see what happened.
Do my customers need to write to a new address?
No. Connect the Gmail or Outlook account your customers already write to, and Support sorts and drafts there.
What happens to after-hours and missed calls?
Support answers calls day, night, and weekends. If a call is missed, the caller gets voicemail and you get a text alert. Callers who call back reach the same agent, and each call has a record (outcome and notes) in TeamShift. Callers who don’t want to talk to AI can leave a voicemail or ask for a callback.
Can I call in and ask about my own business?
Yes. Call your line, verify with a code texted to your phone, and ask about your business. Calls are billed by usage like all other work, with no per-minute plan.
Pricing
Pay by usage, not per seat
Creating your workspace is free. The work your team runs is billed at 3x its compute cost, quoted with a maximum before it starts. No subscription, no seats, no per-job products. See pricing.