Your information, handled with care.

1. Information we collect

Information you give us. When you submit a form (here or through a Facebook or Instagram lead ad), call, or text us, we collect your name, phone number, business name, the service or build you’re asking about, and anything else you choose to share.

Information collected automatically. Like most sites, we collect basic device and usage data (pages viewed, approximate region, referring source) through cookies and analytics to understand how the site is used. We may also receive identity information about a visit — such as a visitor’s name, company, and work email — from the visitor-identification service described in Section 5.

Payment information. If you purchase a service, payment details are entered with and processed by our payment processor. We do not store full card numbers on our systems.

2. How we use your information

• Respond to your request and contact you by call, text, or email
• Provide, scope, build, and support the services you ask for
• Process payments and send service-related notices
• Understand which businesses visit our site and contact those business contacts about our services (see Section 5)
• Improve our site, offerings, and customer experience
• Comply with legal obligations and prevent abuse

3. Calls and text messages

By giving us your phone number, you agree that we may call or text you at that number about your request and our services. Message frequency varies. Message and data rates may apply. You can opt out of texts at any time by replying STOP, or reply HELP for help. Opting out of marketing messages does not affect texts needed to complete a service you requested.

We do not share your phone number with third parties for their own marketing.

4. How we share information

We do not sell your personal information for money. Some privacy laws define “selling” or “sharing” broadly enough to cover advertising and visitor-identification technologies like those described in this policy; you can opt out of those as described in Section 5 or by contacting us. We share information with service providers who help us operate, as needed:

• Hosting and database providers that store your submissions
• Telephony providers that power our calls and texts
• Payment processors that handle transactions
• Advertising platforms (such as Meta), which receive site-visit and lead-conversion events through their pixels and measurement tools
• Analytics providers that measure site usage
• Visitor-identification providers (RB2B and Untitled AI) that receive technical visit data, as described in Section 5

We may also disclose information to comply with the law or to protect our rights, and in connection with a merger, acquisition, or sale of assets.

5. Cookies and analytics

We use cookies and similar technologies for essential site functions and to measure usage. You can control cookies through your browser settings; blocking some cookies may affect how the site works. Usage events may pass through our own first-party data pipeline and be shared with the analytics tools we use to measure and improve the site; separately from the visitor-identification service described below, these events are not tied to your name or phone number.

We also use a third-party visitor-identification service, RB2B, on this site. For visitors in the United States, RB2B may match technical identifiers from your visit (such as your IP address and device information) against its own identity database to tell us the business — and in some cases the individual business contact, including their name, company, and work email — associated with a visit. We use this information only to understand which businesses are interested in our services and to contact those business contacts about them; we do not use it to build advertising profiles. You can opt out of RB2B’s identification at any time through RB2B’s opt-out form (see RB2B’s privacy policy), and you can always contact us using the details below to request deletion of information about you (subject to the retention needs described in Section 6).

We also use a second visitor-identification service, Untitled AI, loaded through Google Tag Manager. It may match signals from your visit against its own identity database to tell us about the person or business behind the visit, including contact, professional, and demographic details. You can opt out through Untitled AI’s opt-out page (see Untitled AI’s privacy policy).

We also keep our own short log of page views to see which businesses visit the site, so we can reach out to those businesses about our services. For each page you view it records the page address (with anything that looks like an email address or an ID removed), a random ID kept in that browser tab’s session storage (not a cookie), and the network your connection comes from (the first three parts of an IPv4 address or the first three groups of an IPv6 address, never the full address). We match that network to the organization that owns it, such as a company with its own internet connection. Visits from home, mobile, and hosting networks aren’t matched to a company, and we never use this log to identify a person. These records, including the copies we make to do the matching, are deleted within 7 days.

When our website chat is offered, it is an AI assistant that answers from our published services and prices. Each question you type, with the earlier messages in that chat, is sent through OpenRouter to an AI model provider to write the answer. We don’t store the conversation on our servers or use it to identify you; our logs keep only its size and cost. The conversation stays in that browser tab’s session storage so it follows you between our pages, until you close the tab or choose “Clear chat”. Please don’t type private or sensitive details. If you ask a person to follow up, the contact form described above handles your details.

We honor browser privacy signals for visitor identification. If your browser sends a Global Privacy Control signal or a Do Not Track request, we don’t load RB2B, Google Tag Manager, or Untitled AI on your visit and we don’t record it in our page-view log, so none of them are used to identify you or your business.

6. How long we keep information

We keep your information for as long as needed to respond to your request, provide services, meet legal and accounting requirements, and resolve disputes. When it’s no longer needed, we delete or de-identify it. Page-view log records (Section 5) are deleted within 7 days.

7. Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, and opt out of marketing communications. To make a request, contact us using the details below. We’ll respond as required by applicable law.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act.

8. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our site and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be reflected on this page.

11. Google user data

When you connect a Google account, such as Gmail, Google Calendar or Google Drive, to your TeamShift workspace, TeamShift reads and changes that account only to do the work you ask your team to do there.

• What we access. For Gmail: the messages and labels needed for a task, drafts we prepare for you, and email you ask your team to send. For Google Calendar: the events needed to schedule, move or confirm the appointments you ask about. For Google Drive: with the access we ask for, we see file details such as names, types, who owns them and dates, not what is inside your files. We also read your Google account email address so you can see which account is connected.
• How we use it. Only to provide the features you use in TeamShift, such as sorting and answering email and keeping your calendar. Recent email and calendar events (up to 90 days) and Drive file details (up to a year) also become business context for your TeamShift team. It helps your team know your customers and your schedule. This context stays in your workspace, is shared only with the providers listed below, and is covered by the deletion request below. Actions that send email or change your calendar follow your workspace’s approval rules.
• Who we share it with. Only the service providers that run these features for us: the connection service that holds the access Google grants, the AI model providers that read a message or event to complete your task, and our hosting providers. We do not sell Google user data, use it for advertising, or let people read it except with your permission, for security, or as the law requires.
• How we protect it. Access is limited to your workspace, data travels over encrypted connections, and Google access tokens are never shown in the TeamShift portal.
• Keeping and deleting it. You can disconnect a Google account at any time under Connections in the TeamShift portal, or revoke access in your Google Account settings. To delete Google data we have stored, email team@teamshift.io, and we will delete it except for records the law requires us to keep.

TeamShift’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop, improve or train generalized AI or machine-learning models.

12. Contact us

Questions about this policy or your information? Reach us at:

Email: team@teamshift.io
Call or text: +1 717 740 8200