Site Chat Desk
A chat box on your site that answers visitor questions from your own help pages and past answers, day and night, and hands the rest to you.
$300 one-time setup · $99/month for hosting and weekly tuning
A question at midnight, answered from your own pages
It answers what your pages say. What they do not say goes to you and onto the weekly list.
This is a made-up example. It shows what you get, not a customer result.
- 11:42 pm · Chat on your site
- Can I return a pair I already wore once?
- Yes, within 30 days if they are clean. Your return label is on the Returns page.
- Do you ship to Canada?
- I do not have that answer yet. I sent your question to the team; they reply by email.
- Added to this week’s unanswered list
What you get
- A chat box on your site, in your colors, live after you paste one line of code (or we add it with your OK).
- Answers drawn only from your help pages, FAQ, policies and the answers you have given before. When it is not sure, it says so and sends the question to you.
- A weekly report of the questions it could not answer, grouped and counted, each with a suggested answer for you to approve.
- Each week, the answers you approve are added, so the same question gets answered next time.
What we need from you
- Your site address and a way to add one line of code, or a login we can use for that one change.
- Your help pages, FAQ, return or refund policy and any saved replies you already send.
- An email where questions it cannot answer should go.
Turnaround
Live on your site within 3 business days after we get your help pages and the code is added.
Not included
- It never makes up prices, refunds or promises. If your pages do not say it, it hands the question to you.
- No chat on your behalf from a person, and no account logins for your customers.
- Runs on open-source software we host. If we change that software, we publish the changes and link them from the chat box.
- No phone calls or texts. Pair it with Missed-Call Front Desk for those.
If we miss it
If the chat box is not live in time, we refund the setup fee in full and still set it up.
Monthly plans can be cancelled at any time by text or email; service stops at the end of the paid month. Terms: terms of service.
Sold and supported by Enck Equity Group LLC, which does business as TeamShift. For help or a refund, email team@teamshift.io.
What comes next, and how this price is credited toward it: see the pricing ladder.