Troubleshoot a request

Check these in order:

1. Request: Is the intended result clear? Include the relevant record, account, deadline and limits.
2. Connection: Is the intended app account connected? Reconnect only that account if necessary.
3. Decision: Is the request waiting for an answer or approval from an authorized person?
4. Result: Does the connected system show a completed effect, an unsent draft or an error?

Investigate an uncertain send or money action before requesting it again. Do not widen another customer's permissions to get past an access failure.

For a general how-to question, use Ask TeamShift. For a product idea, use feature suggestions. These are public GitHub discussions and require a GitHub account to post.

For account, billing or customer information, use private support. Include a redacted request reference and the error, not passwords, tokens, private customer records or full mailbox contents. There is no published response-time guarantee.