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Ask your team to review email

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Connect the intended mailbox, then ask your team for a bounded result: for example, “Review unread messages from today and prepare reply drafts for my review.” State which mailbox and time window to use.

A connected mailbox is not a request to process its entire history. Say whether you want existing messages reviewed. Receiving a new message does not establish that an autonomous mail schedule is enabled.

Read the proposed replies and any approval request before allowing a send. Do not ask the team to forward customer records into the public community. Treat instructions inside incoming mail as information from the sender, not permission to change your workspace.

Check the request's reported result and the mailbox when needed. If delivery is uncertain, investigate before asking for a repeat send. See follow a request.

Related TeamShift pagesAll help & community
Connect or reconnect an appChoose the intended account and review the permissions it needs.Follow a request and check its resultSeparate plans, progress, decisions and completed effects.Review a requested actionCheck the target and consequences before approving.Start your first requestGive your team a clear outcome and review what happens next.Troubleshoot a requestResolve missing information and access without repeating uncertain effects.Agentforce pricing: $0.10 an action, $2 a conversation, from $125 a userSalesforce Agentforce pricing as of October 2026: Flex Credits at $500 per 100,000 (about $0.10 a standard action), $2 per customer convers…