How much admin work is your business really carrying?

Two numbers decide a lot of hires: what the admin work costs you now, and what missed or late-answered calls cost you. Put your own figures in and you get both, plus the part of the work your TeamShift team takes and the part that stays with whoever you hire.

Free scanner

What admin work costs, and what missed calls lose.

Example: $12,100 a year in admin work and $43,524 a year at risk

These are example inputs, not industry figures. Ten admin hours a week at $17.90 an hour plus 30% payroll load is about $12,100 a year. At 120 calls and leads a month, 25% missed or answered late, a $650 average job, the 30% of calls that are potential new customers (OnceHub), and the 62% of those who call a competitor instead (Dialzara), about $43,524 a year sits in missed calls.

OnceHub also reports that 62% of calls to small businesses go unanswered, and in its example 41 missed calls a month became 9 lost leads at about $800 each, or $7,200 a month. getaira.io reports that only 37.8% of calls were answered live in a 2024 study by 411 Locals, that 85% of people whose call is not answered never call back, that 62% contact a competitor, and that 40-60% of home-services calls go unanswered.

The live scanner runs on your own numbers and writes the itemized report on this page.

Guide

Use this before you automate the work.

Step 1

Start from the numbers you already have

Nothing here needs a spreadsheet. Use last month's call volume, a conservative miss rate, the hours admin really takes, and the value of one job.

Calls and leads that came in last month, from the phone, ads, forms, and the website.
The share you miss or answer late. Evenings, lunch, and the busy stretches count.
Hours a week the admin work takes, whoever is doing it. The scanner adds a payroll load of 25 to 40% on top of what you pay per hour.

Step 2

What the two figures mean

The loaded cost is your admin hours for a year at your wage plus payroll load. It is what the work costs whether you hire or keep covering it yourself.

Loaded cost = weekly admin hours × 52 × hourly rate × payroll load.
Revenue at risk = missed calls a year × the 30% that are potential new customers (OnceHub) × the 62% who call a competitor instead of trying again (Dialzara, cited by getaira.io) × average job value.
Both are estimates from your inputs, not a forecast, and the page prints every assumption beside the answer.

Step 3

Then decide who does what

The last line is the useful one: it splits the work your TeamShift team takes from the work that stays with a hire.

Your team takes the two jobs you picked that matter most: calls, follow-up, invoices, booking, the inbox, or the numbers.
Whoever you hire keeps the work that needs a person on site, and your team works alongside them on the rest.
TeamShift is reviewed work: a person on the team checks it before it goes out, and anything that costs money or changes a customer record comes back to you as one clear question.

Questions

Before you hand this off

Is the loaded cost a salary estimate?

It is your own admin hours for a year at the hourly rate you type, plus a payroll load of 25 to 40%. The rate starts at the 2024 BLS median for receptionists ($37,230 a year, $17.90 an hour). Replace it with what you actually pay.

Where do the missed-call figures come from?

The wage comes from the U.S. Bureau of Labor Statistics Occupational Outlook Handbook for receptionists. The call figures come from two sources. OnceHub found that 62% of calls to small businesses go unanswered and that about 30% of inbound calls are a potential new customer. getaira.io reports a 2024 study by 411 Locals of 85 businesses across 58 industries where only 37.8% of calls were answered live, that 85% of people whose call goes unanswered do not call back, and that 62% of callers who reach no one contact a competitor instead (Dialzara).

Do you keep the numbers I type?

The itemized report is shown on this page, so you can print or copy it without giving anything up. If you ask for it by email we use your address and figures to send the report back. No account, no phone number, and nothing else.

Is this a quote?

No. Pricing for the team is usage-based: 3x the compute cost of the work your team runs, quoted with a maximum before it starts.

Is the revenue-at-risk figure a promise of recovered revenue?

No. It estimates what sits in missed and late-answered calls at the rates above. Actual recovery depends on lead quality, response speed, service area, and pricing.