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TeamShift

storm lead intake

Every storm lead logged with damage type and insurance status before your next crew hits the road.

After a named storm or heavy hail event in Florida, your phone rings 40 times in 48 hours or it doesn't ring at all. TeamShift answers each inquiry, logs the address, damage description, and whether the homeowner is filing an insurance claim, and builds a reviewed lead packet. You open that packet, decide who gets an inspection slot, and control any claim-related guidance. The surge gets organized. Nothing moves until you approve it.

Positioning

Built for searchers who already have the problem.

After a named storm or heavy hail event in Florida, your phone rings 40 times in 48 hours or it doesn't ring at all. TeamShift answers each inquiry, logs the address, damage description, and whether the homeowner is filing an insurance claim, and builds a reviewed lead packet. You open that packet, decide who gets an inspection slot, and control any claim-related guidance. The surge gets organized. Nothing moves until you approve it.

The problem

A Florida storm opens a 48-hour window and closes it fast.

Florida's homeowners insurance market means most storm leads involve an adjuster, a public adjuster, or a supplement fight. The homeowner has a narrow window to document damage before their carrier pushes back. Your license number and your name go on every estimate—so the intake conversation has real legal weight. Meanwhile every competitor in your county is returning calls too. Leads that aren't captured and sorted in the first day are effectively gone. No reviewed structure means no way to triage a 60-call surge without dropping half of them.

  • Storm surges in Florida can produce 50–100 inbound contacts in under 24 hours after a named storm
  • Insurance-claim leads require documentation timing that unlicensed intake staff often miss entirely
  • Florida roofing requires a state-issued CCC or CBC license; any scope commitment without owner review is a liability
  • Homeowners who don't hear back within hours commonly sign with the next roofer who answers

Workflow

Intake captures damage, insurance status, and address—then stops for your review.

TeamShift answers or follows up on missed calls and web form submissions. For each contact we log: address, damage type (wind, hail, impact, water intrusion), insurance carrier if applicable, and whether an adjuster has been scheduled. That record goes into a reviewed lead packet. Inspection scheduling, any guidance on filing timelines, supplement strategy, or estimate commitments are fully owner-gated—TeamShift does not make those calls. You review the packet and decide who gets an appointment and what they're told about their claim.

  • Damage type and insurance status captured on first contact, not left as a voicemail gap
  • Reviewed packet delivered on your schedule—morning summary or real-time, your call
  • Inspection slots never booked without owner confirmation; no scope promises made
  • Claim-related questions flagged clearly so you answer them yourself or refer to your public adjuster contact

Conversion

A sorted, reviewed queue converts better than a raw call log.

Contractors who enter a post-storm market with a structured intake process close more jobs per lead because they follow up faster and with accurate information. When you open a TeamShift packet you know immediately which leads have active insurance claims, which are paying out-of-pocket, and which need a damage photo before an estimate makes sense. That lets you route your crew's inspection time to the highest-probability jobs first, and follow up on the others before a competitor does.

  • Insurance-claim leads and cash leads sorted before you spend time on them
  • Fast follow-up texts sent from your number the moment a lead is logged
  • No lead falls through because it came in at 11 PM during a storm
  • Priority queue built on your criteria—coverage type, damage severity, location radius

Proof

Roofers using reviewed intake close more storm work with the same crew hours.

The contractors who win post-storm market share in Florida are not the ones who answer every call themselves—they're the ones whose leads are already sorted when the adjuster appointments start. TeamShift gives solo operators and small roofing crews the same triage discipline a large storm-restoration company runs internally, without hiring an in-house coordinator. Every sensitive decision—pricing, dispatch, anything touching a homeowner's insurance claim—stays with the licensed owner.

  • Reviewed packets let owners spend phone time on highest-value leads, not triage calls
  • Storm-season capacity doubles when intake is off the owner's plate and already organized
  • Homeowners get a fast, professional first response even when the owner is on a roof
  • No estimate, commitment, or claim guidance leaves the system without owner sign-off

Questions

Before you request it

Does TeamShift handle insurance claim questions from homeowners?

No. TeamShift captures whether a homeowner has an open claim, their carrier name, and whether an adjuster is scheduled—then stops. Any guidance about filing timelines, supplement strategy, or coverage disputes is flagged in the reviewed packet and answered only by the licensed owner. Florida roofing claims require a licensed contractor's judgment, and that boundary is hard-coded into how the workflow runs.

How does this work during a real Florida storm surge when hundreds of contractors are competing for the same leads?

TeamShift follows up on every missed call or web inquiry within minutes and logs damage type, address, and insurance status into a sortable reviewed packet. You open the packet when you're ready, see which leads have active claims versus cash jobs, and dispatch accordingly. Speed and structure together beat raw call volume—most homeowners sign with the first roofer who responds with a clear next step.

Does TeamShift need to know my Florida roofing license number?

We recommend providing your CCC or CBC license number so it can appear correctly in outbound communications, but no estimates, scope commitments, or permit-related statements go out without your review. Everything that requires your license on it stops at the owner gate. TeamShift does not represent you as a contractor or make binding commitments on your behalf.