# Missed-Call Text-Back Script

Use this as a safe first response for local service businesses.

## First Reply

Thanks for calling. What can we help with today?

## Detail Questions

- What is the service address or town?
- Is this urgent, or is a callback today okay?
- What happened or what do you need quoted?
- What is the best number for a quick follow-up?
- Can you send a photo if it helps explain the issue?

## Do Not Promise Without Review

- Price
- Arrival window
- Warranty outcome
- Refund or credit
- Safety-sensitive advice
- Final dispatch decision

## Owner Summary

- Customer name and phone
- Issue
- Location
- Urgency
- Source: missed call, form, ad, or voicemail
- Recommended next action